Customer Service Executive (New Balance)

-Assist an International Well-known Sportswear Brand as their eCommerce customer support. The team is growing real fast, we are seeking for more talent to join us! 


-The key objective is to set up a reliable customer service team. You will be handling the eCommerce Customer Support in the form of voice, chat and email

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-music-active-ventures-mav-job-customer-service-executive-new-balance)
; Requirements:-


-Previous experience of a helpdesk or inbound consumer care role is preferable


-Strong communication skills and listening skills


-Added points if can speak fluetly in Cantonese and Mandarin


-Strong ability to work and follow defined procedures


-Good telephone, keyboard, verbal and written communication skills.


-Competence in MS Office, phone and desktop computer systems


-Good numeric and verbal reasoning skills.


-Self-organized, planning and prioritization skills, Problem-solving ability


-Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which you are recruited to support.


-Provide exceptional eCommerce Customer Support in the form of voice, chat and email.


-Be an ambassador of the Sportwear brand by living and breathing the values.


-Proactive about pleasing your customers; obsessed with making sure needs are met.