About the roleAs a Customer Service Executive in the Sea Freight Export team at Worldgate Express Services Sdn Bhd, you will play a crucial role in delivering exceptional customer service and support to our clients in the freight forwarding industry.
This full-time position is located in Puchong, Selangor, where you will be part of a dynamic team dedicated to ensuring seamless freight logistics.
What you'll be doing
Manage all customer inquiries and requests related to sea freight export services in a timely and professional manner
Liaise with internal teams and external partners to coordinate shipment bookings, documentation, and delivery
Provide updates and communicate proactively with customers on the status of their shipments
Assist with the resolution of any issues or discrepancies that may arise during the shipping process
Participate in the development and implementation of process improvements to enhance customer experience
Maintain accurate and up-to-date records of all customer interactions and transactions
What we're looking for
Minimum 2 years of experience in a customer service or freight forwarding role
Strong communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders
Excellent problem-solving and analytical skills to address customer needs and resolve issues
Familiarity with freight forwarding processes, documentation, and regulations
Proficiency in using relevant software and IT systems for shipment tracking and data management
A team player with a positive and proactive attitude
What we offerAt Worldgate Express Services Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment.
In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive health and medical insurance coverage
Opportunities for career development and advancement
Regular team-building and social activities to foster a positive company culture
About usWorldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia.
With a strong presence in the industry and a reputation for excellence, we strive to deliver innovative and reliable services to our clients across a wide range of industries.
Join our dynamic team and be a part of our continued growth and success.
Apply now
How do your skills match this job?Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Do you have freight forwarding experience?
How much notice are you required to give your current employer?
Do you have sea freight exports experience?
How many years' experience do you have as a Sea Freight Executive?#J-18808-Ljbffr