Customer Service Executive (Shift)

**Customer Service Executive (Shift)**Agensi Pekerjaan AKN Sdn BhdKuala LumpurMYR 2,300 - MYR 3,080**Job Highlights**- Excellent Benefits- Yearly Increment- Quarterly KPI**Responsibilities**- Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.- Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.- Monitor and respond to the alarm signals of client's world-class smart home security system, within service level targets (SLT).- Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.- Assign out relevant questions and jobs requested by customer to other respective departments for further action.- Be a team player and maintain professional composure when dealing with security issues.- Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.- Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.**Requirements**:- **Must be able to work in rotational shifts.**:- **Must be able to work in Jalan Chan Sow Lin, KL.**:- **Good command of English.**:- Required languages: Bahasa Malaysia and English.- 45 hours work week.- Able to work with mínimal supervision, result-oriented and positive-minded with exceptional professionalism.- Possess good analytical skills and adaptable to changes.**Benefits**- **Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.**:- **Shift allowance is provided.**:- **Quarterly KPI and yearly increment.****Job Types**: Full-time, ContractContract length: 12 months**Salary**: RM2,300.00 - RM3,000.00 per month**Benefits**:- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Early shift- Evening shift- Night shift- Rotational shift- Weekend jobsSupplemental pay types:- Overtime payAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer service: 1 year (required)**Language**:- English (required)- Bahasa Malaysia (preferred)Expected Start Date: 04/01/2024