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Responsibilities:Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
Select competitive 3rd party logistic provider for outgoing shipment.
Receive Sample Requisition Form notice via fax or e-mail directly from customer, distributors/ agents or technical personnel.
Update for credit facilities in SAP system, as well as co-responsible with sales department for collection of payment when necessary.
Process all sample requisition within lead time.
Issue Debit/Credit Requisition and perform general administration relating to customer service.
Update & maintain Price List, OTIF & DART for traded product.
Process respective customer's enquiries to relevant person in charge.
Prepare local shipping document for customer clearance based on inter-company trade.
Upon received the Sample Requisition Form from Technical dept with sample ready, confirm the mode of dispatch.
Received customer order, process and communicate on customer's order between customers in APAC with sister company for traded product which produce in Europe through SAP system.
Coordinate with appointed forwarder upon cargo ready for shipment.
Ensure related report and tracking well maintain.
Propose and execute new processes to support changing business requirements.
Take reasonable care for health and safety of himself and of other persons, to cooperate with superior, to wear or use personal protective equipment provided as appropriate and to comply with health and safety instruction as stipulated under Section 24 OSHA 1994 and undertake the following loss control responsibilities:
Identify the potential hazards, gains and the possible improvement.
Report the HSEQ near-misses, unsafe acts, and unsafe conditions to superior or HSE personnel.
Report the HSEQ incident, accidents to superior or HSE personnel.
Compliant with the policies, legal regulations, Arkema requirements, rules and procedures of one's sector applying to HSEQ.
Requirements:Degree in supply chain or business admin with at least 3 years relevant working experiences.
Experience in handling purchasing of Raw material or Traded goods.
Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.
Possess analytical skills and a positive mindset for improvement on specific tasks assigned.
Ability to manage multiple tasks and respond to customer inquiries promptly.
Good people skills with a pleasant personality.
Good communications (written, verbal & presentation) and listening skills.
Good knowledge in Microsoft Office and SAP system.
Basic knowledge of ISO 9001 and ISO 14001.
(Only shortlisted candidates will be notified)
Your application will include the following questions:
How many years' experience do you have as a Customer Service Executive?
Do you have order processing experience?
Company Information:Manufacturing, Transport & Logistics - 51-100 employees.
Bostik is one of the world's largest adhesive and sealant companies. We design, manufacture and market sealants and adhesives to 3 key sectors: Industry, Construction, and Consumer.
Bostik is a wholly-owned subsidiary of AKEMA Group.
Akema is a global chemical company and France's leading chemicals producer. Arkema has operations in about 50 countries, some 19,000 employees and research centers in North America, France, and Asia. The Group generates pro forma annual revenue of some €7.6 billion and holds leadership positions in all its markets with a portfolio of internationally recognized brands.
Our mission is to contribute to sustainable development by providing innovative bonding and sealing solutions that touch people's daily lives.
We are now seeking ambitious and enthusiastic individuals to join our business for the above position.
Perks and Benefits:Medical Dental Insurance coverage, Retirement Benefit, Employee S.#J-18808-Ljbffr