Customer Service Executive (Treatment Coordinator)

Customer Service Executive (Treatment Coordinator)Posted 2 days ago • Closing 4 Jan 2025
Good verbal and written communication skills in Bahasa Malaysia,Mandarinand English.Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.
Minimum 2 years of related working experience
Possess minimum education level, Diploma in related field
Able to work in a multi-cultural environment and with people of all levels
Meticulous and possess positive attitude
Good sense of urgency
Flexible and adaptable
Make calls to customers to explain treatment guidance.
Update and keep track of customers' status.
Resolve customers' complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
Keep records of customer interactions, process customer accounts and file documents.
Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
Support all administrative issues, ie billing, monthly report.
Perform other ad-hoc projects or duties as and when required.
Performance bonus
Medical and dental benefits
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