Customer Service For Banking Industry - Permanent Hiring (Bukit Jalil)Position: Customer Service for SG market
Permanent Position/Role
Salary package: Start from RM3000
Work Location: Bukit Jalil (Shuttle bus provided)
Work shifts: 24/7 shift – 9 hours inc 1 hour breakJob ScopeProvide excellent support experience to customers via all relevant communication channels (Email & Inbound calls).
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Benefits:Permanent position
Transportation provided (Shuttle bus from and to Pavillion Bukit Jalil, LRT Bukit Jalil, and KL Sentral)
Career advancement
Attractive Remuneration
Comprehensive Medical Care and Insurance Coverage
Premium and Instagrammable Workspaces
Engagement and Recognition Programs
Strong Learning and Development plans for your growth and career acceleration
Easy to locate area with direct access to public transport
Enjoy flexible working arrangements
Join a global company with 25 years of experience and more than 200 industry awards
Your application will include the following questions:Do you have customer service experience?
Have you worked in a call centre before?
How would you rate your English language skills?
Are you willing to undergo a pre-employment background check?
Do you have experience in a sales role?#J-18808-Ljbffr