Customer Service Helpdesk Executive

**Key Accountabilities**:- Log call as per procedures - issuing FLM/SLM tickets.- Monitor machines status using the system.- Provide solutions to customers according to the problem report by customers.- Identify and escalate unresolved issues to related party or next level support.- Responsible and act as ticket owner to monitor the progress of the next level support to comply response in within the SLA.- Follow up and update customers status and information.- Escalate on any feedback or suggestion by customers to the appropriate internal team.- Prepare data and monthly report for management.**Job Requirement**:- Must possess at least minimum Degree Holder in any related field studies.- Must be willing to work odd hours, on public holiday and shift rotation.- Good in communication skills and fluent in Bahasa Malaysia and English.- Must have knowledge in computer operating system, Microsoft Office (eg: Excel).- Practice good teamwork in within department and cross department/unit.- Customer-oriented and able to provide good customer service.- Excellent communication and negotiation skills.- A structured thought process with a great sense of urgency.- Able to work independently with mínimal supervision.**Job Types**: Full-time, Permanent**Salary**: RM2,400.00 - RM2,600.00 per month**Benefits**:- Cell phone reimbursement- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Yearly bonus**Education**:- Bachelor's (required)**Experience**:- Customer service: 1 year (required)**Language**:- Bahasa & English (required)