This job is a Customer Service role where you help customers with orders, issues, and inquiries. Fluency in Mandarin is preferred. You might like this job because it offers comprehensive training and growth opportunities while assisting customers in both English and Mandarin.
RM 2000 - RM 2500
Full-Time
few hours ago
Job DescriptionDear Talent,
We are thrilled to announce an exciting opportunity to join our team! We are currently seeking an individual who ispassionate about talking and solving customers' issuesto join our dynamic and ever-growing team.
Concerned about lack of experience? Don't worry! We will provide comprehensive training to ensure you have the skills and knowledge needed to succeed in this role.
Here are the responsibilities:
Handling Customer Inquiries:Responding to customer questions and concerns via WhatsApp, phone, or social media regarding products, orders, payments, and delivery statuses.
Order and Return Management:Assisting customers with placing orders, tracking shipments, and processing returns, exchanges, or refunds while ensuring smooth transaction processes.
Resolving Issues and Complaints:Addressing customer complaints and resolving issues such as delayed deliveries, defective products, or payment problems, aiming for a quick and satisfactory resolution.
Providing Product Information and Recommendations:Offering detailed product information, helping customers make informed purchasing decisions, and suggesting alternative products when needed.
Customer Feedback and Reporting:Collecting feedback from customers, identifying patterns in issues or complaints, and reporting them to relevant teams to improve the overall customer experience.
Job RequirementsHow to become the most suitable candidate?
Must possess at least SPM in any field.
Able to work from 10am - 10pm, Monday - Friday.
Able to attend events during weekends if any.
Basic understanding of e-commerce & social media platforms (e.g., Shopee, Lazada, Facebook).
Good project management skills, including the ability to manage multiple projects simultaneously and meet tight deadlines.
Ability to work collaboratively with cross-functional teams.
Be willing to work and remain on standby during mega campaigns or major events to ensure smooth execution and address any issues promptly.
Fresh graduates are welcome to apply!
Company Benefits:
High commission
Collaborate with a goal-oriented team of individuals born in the90s/00s .
Opportunities tolearn end-to-end E-commerce processes .
On-the-jobtraining provided .
Medical benefits.
Holiday benefits(including public holidays, maternity leave, and annual leave).
Annual bonus.
And many other benefits!
What are you waiting for? Join us now!
SkillsCustomer Service
Customer Relationship Management
Customer Support
Problem Solving
Communication
Additional InfoExperience Level#NoExperienceNeeded
Junior Executive
Job SpecialisationClerical, Administrative & Secretarial, Customer Service
Company ProfileAt Atomic Group, we are dedicated to transforming lives through our commitment to health and wellness. Guided by our passion for innovation and excellence, we bring together a portfolio of renowned brands, including Nattome, Naxonfuel, The Perfect Derma, Kidoxfuel, and Steemfuel, to foster a comprehensive approach to well-being.
Our mission is to empower individuals and communities by expanding departmental and professional knowledge across various health industries. Through collaboration and expertise, we aim to elevate Atomic Group as a hub for cutting-edge solutions and advancements in health and wellness.
We are driven by the belief that a healthier lifestyle and diet are the cornerstones of a fulfilling life. By providing top-notch products and services, we strive to enable our clients to achieve their wellness goals and enjoy the benefits of holistic health.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr