Your new company
Your new company, originating from China, has been a logistics market leader, providing strategic freight transportation arrangements and comprehensive logistics services to a diverse clientele across various industries. Well-known and highly reputable, they have a vast operational scale. They are growing rapidly, expanding their logistics facilities and services to better accommodate the increasing business demands while establishing their brand in the Malaysian logistics market.
Your new role
As a Customer Service Executive specialising in air freight and import/export operations, you will play a pivotal role in maintaining and enhancing customer relationships. Your primary responsibilities will involve engaging with customers directly, providing real-time updates on their shipments, and ensuring a seamless customer experience. You will be the front-line representative of the business, acting as the key contact point for customer enquiries and service-related issues.
What you'll need to succeed
Develop strong customer relationships, provide timely updates, and resolve complaints efficiently.
Manage air, import, and export shipments, ensuring accurate documentation and meeting delivery deadlines.
Prepare and manage shipment documentation, ensuring regulatory compliance and handling customs processes for Dry & DG Cargo.
Maintain effective communication with carriers, vendors, and customers, providing real-time shipment updates.
Identify and resolve shipment issues independently, coordinating with teams to mitigate risks.
Generate reports on shipment status and customer satisfaction, analysing data for operational improvements.
Direct customer-facing experience - must have.
Excellent proficiency in Mandarin - written/spoken/reading.
Malaysians only.
Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
What you'll get in return
Career Growth Opportunity
Regional Stakeholder Management Experience
Competitive Remuneration
What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.#J-18808-Ljbffr