We are seeking a highly motivated and experiencedCustomer Servicerepresentative to join our dynamic team atSKINLAB BIOCHEM RESOURCES (M) SDN.
BHD.inJohor Bahru, Johor .
This full-time role is crucial in ensuring exceptional customer satisfaction and supporting the growth of our business.
What you'll be doing
Providing professional and courteous customer service to a diverse range of clients
Handling incoming calls, emails and other customer inquiries promptly and efficiently
Resolving customer issues and complaints with empathy and effective problem-solving skills
Updating customer records and maintaining accurate documentation of all interactions
Collaborating with cross-functional teams to ensure seamless customer experiences
Identifying opportunities to improve customer service processes and procedures
Participating in team meetings and contributing to the continuous improvement of the customer service function
5 Working Days (willing to work on weekends)
What we're looking for
1-2 years of experience in a customer service or call centre environment
Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking abilities to address customer queries and concerns
Proficiency in using customer relationship management (CRM) systems and other relevant software
A keen attention to detail and the ability to multitask and work under pressure
A positive, friendly and customer-centric attitude
About us
SKINLAB BIOCHEM RESOURCES (M) SDN.
BHD.
is a leading provider of premium skincare and beauty products in Malaysia.
With a commitment to innovation and customer satisfaction, we strive to deliver exceptional products and services that enhance the wellbeing of our customers.
Join our growing team and be a part of our exciting journey!
Apply now to become our nextCustomer Servicesuperstar!#J-18808-Ljbffr