Customer Service

Fresh graduates are encouraged to apply.
Previous working experience in customer service or customer service-related fields (i.e. Tel).
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer skills (Microsoft Excel/Word, etc.).
Good communication and interpersonal skills.
Ability to multi-task, prioritize, and manage time effectively.
Social media savvy.
Benefits:
Annual leave and sick leave.
Bonus.
KWSP and SOCSO.
Medical & Insurance Coverage.
Yearly increments to upgrade your basic salary and improve your lifestyle.
Career progression opportunities - you may be able to get promoted easily.
Responsibilities:
To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer-related problems.
To ensure customer satisfaction by providing excellent customer services.
To be constantly guided by the company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Company InformationRegistration No. 202301011133#J-18808-Ljbffr