Customer Service

We are seeking aCustomer Service Executiveto join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.
Job DescriptionDevelop a basic understanding of the company's products or services.
Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
Assist in resolving technical issues by collaborating with relevant departments.
ResponsibilitiesClear and logical thinking to effectively address customer needs.
Patience and excellent communication skills for handling various customer interactions.
Strong problem-solving skills with the ability to find practical solutions.
Basic knowledge of software tools and a willingness to learn and adopt new technologies.
Demonstrate excellent teamwork and collaboration skills.
Proficiency in bothMandarinandEnglish(spoken and written).
Company InformationRegistration No. 1491144-A#J-18808-Ljbffr