Customer Service

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements1-2 years of experience preferred.
Problem-solving skills, able to navigate unexpected tasks/situations.
Able to work in a fast-paced environment.
Flexible – work independently and with a team daily.
ResponsibilitiesProfessionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Efficiently gather customer information and fulfill customer needs, educating the customer where applicable to prevent the need for future contacts.
Provide quality services face to face or over the phone.
Gather, input, and track sales data in the computer system.
Responsible for processing orders.
Identify potential prospects and communicate to the sales team.
What We OfferSalary increment.
KWSP.
SOCSO.
Near to public transport (MRT Surian).
Medical claim and annual leaves shall be in accordance with the prevailing Labour Law.#J-18808-Ljbffr