-Attend to customers' feedback professionally in compliance with Eco World's service standards, offer reasonable alternatives in resolving customers' feedback.
-Assist in the office administration.
-Establish proper filing system and keep all correspondence in proper sequence for easy reference.
-Assist to perform tasks required in community events / internal team bonding activities.
-Perform other duties and responsibilities that may be assigned by the Management from time to time.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ecoworld-job-customer-service-intern] 1) Communication -Communicates and share appropriate information with relevant parties on a timely basis.
-Articulates and associates well different customer backgrounds and demographics, within and outside of organization.
2) Customer Focus -Demonstrates an understanding of the importance of focusing on customer experience.
-Seeks to clarify customer requirements and responds promptly with respect and courtesy.
-Devotes personal attention and delivers trusted advice to customers, ensuring that products and services are easy to use.
3) Quality Focus -Provides a consistent standard of quality and service delivery in every aspect of work.
-Accomplishes tasks through concern for all areas involved.
-Accurately checks for processes and tasks; and follows up in a timely manner with appropriate persons.
-Checks the quality, validity and relevance of information sought.
4) Teamwork -Takes on responsibility for helping others by being dependable, reliable and contributing actively to the team.
-Appreciates the view of others and values individual differences in terms of style, perspective, approach and background.
-Commits to the common goals of the team, supports team values and decisions, and accepts the share of workload.
-Demonstrates respect towards all team members.
5) Compliance -Conforms to the policies and procedures of the organization and behaves accordingly.
-Sticks closely to legislation and proven practices related to the areas of responsibilities.
6) Commitment and Accountability -Identifies the areas of concern and takes responsibility for tasks and resources assigned by the organization.
-Reports on use of organization's resources and the progress of the tasks assigned.
7) Initiative -Recognizes the inputs of all participants.
-Develop and implement new ideas to enhance and streamline the administrative process -Takes action immediately when opportunities arise.