Manage the operation of customer service on the company platform, developing and executing strategies to enhance customer engagement and satisfaction.
Utilize user interactions and feedback data to identify customer needs and target audiences for personalized support.
Oversee daily maintenance and troubleshoot issues on the company platform, ensuring prompt and effective responses to customer inquiries.
Develop and implement operational strategies for user engagement, conversion, and retention.
Collaborate with headquarters to plan, execute, and track monthly project activities, ensuring alignment with company objectives.
Enrich and innovate operational practices based on business scenarios, crafting and driving the implementation of plans while being accountable for activity effectiveness.
Create and edit content for posts and prepare promotional materials to support marketing efforts.
Work closely with the team to execute company activities and collectively achieve customer service and engagement goals.
Job Requirements
At least 1 year working experience in customer service, social media management, or a similar role.
Bachelor's degree, or professional qualification in Marketing, Business, or a related field.
Fluent in Mandarin speaking and writing.
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Familiarity with data analytics and the ability to leverage user interactions for improved customer service strategies.
Employee Compensation and Welfare
Base Salary, Commissions and Additional Bonuses (based on performance).
EPF, SOCSO, EIS coverage provided.
Annual Leave, Sick Leave, and Statutory Public Holidays.
Opportunities for overseas training (China Headquarters/Singapore Branch)
Free access to learning resources for stock investment expertise and practical skills.
Free usage of cutting-edge intelligent stock analysis software.#J-18808-Ljbffr