Customer Service Junior Specialist

Supervise all work and functioning of the team members and assess them on basis of their performanceMonitor and improve team performance in productivity, process adherence, customer satisfaction, employee satisfaction and development, attrition and absenteeismMonitor customer service standard, ensure complaints are solved instantly, and customers are happyPrepare monthly reportsHandling VIP customers, check on parcel issue and proceed investigation with courier, selecting and explaining the best solution to solve the problem, following up to ensure resolutionHandle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat[Apply now at; JOB REQUIREMENTS:Someone who priorities career and hungry for successPeople management skill, good communicationExcellent in Microsoft ExcelAt least 1 year experience in managing a team as a supervisor, or team leaderGood logic, matured and strong problem solver. Able to make quick decision and handle stress well when there's complaintCandidate must be very fluent and able to type in English, Bahasa Melayu and Mandarin