Customer Service - Kl Sentral (Live Chat & Email Reply) Basic Up To Rm4500#Gvc2#

Job Responsibilities: Understand customer enquiries and respond via applicable channels: email, chat etcUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processesDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner by following to processesJob Requirement:  Basic Salary RM4000 - RM4500Fixed AllowanceKPI AllowanceShift AllowanceAble to work Rotational Shift (24/7)Min SPMPreferred with Customer Service Experience Diploma/ Degree Fresh welcome to applyCandidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.