About Bybit: Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 50 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
Responsibilities: Deliver high-quality customer support via live chat and email channels;Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;Understand customer needs and funnel valuable feedback to management;Actively identify and implement strategies to boost team productivity and service quality. Requirements: Diploma or above in any field;Relevant CS experience;Prior trading experience would be preferred;Proficient in oral and written communication in both English and Japanese, to effectively engage with clients who speak either language; (Prefer native speaker due to market needs)A strong inclination for the technology sector and a focus on personal and career development;Team player who is committed, self-driven, and responsive to client requests;Willingness to perform 5 days' shift work, including weekends & Public Holidays We can provide: Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged.Medical Insurance: Health is wealth — We prioritize your well-being, and provide comprehensive medical insurance coverage.Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.Internal Mobility: Grow with us — Your long-term development is important to us. We offer internal job opportunities to help build your career path. ***Live chat experience is important for this role.