Responsibilities
Handle the whole process from order received until dispatch, including delivery operation - inbound/outbound and full set documents.
Work and manage various external parties – warehouse, transporter, and sales office.
Ensure smooth shipment arrangement and document flow.
Job Description
Serve as a main contact point for customers, sales, and intercompany.
Troubleshoot and resolve customer concerns patiently by providing professional, timely, reliable, and consistent updates, information, and suggestions.
Maintain and be responsible for data and system accuracy.
Manage finished goods stocks.
Review, identify, and circulate customer complaints and follow up to ensure resolution.
Create sales contracts.
Receive orders from SG customers and coordinate with SG 3rd party warehouse.
Ensure no overdue payments prior to processing orders.
Check stock availability in SAP vs physical stock with 3rd party SG warehouse.
Process orders, plan, and coordinate delivery/outbound with 3rd party SG warehouse.
Generate Delivery Notes from SAP and share with 3rd party warehouse for their arrangement to deliver goods to each customer.
Follow up on delivery status and ensure to receive Delivery Notes with acknowledgment by the customer (signature and company stamp).
Raise new orders to IT and MY factory for SG market based on forecast/order form provided by the Sales team.
Notify 3rd party warehouse for the incoming/inbound stock from IT and/or MY factory.
Process the receiving of inbound stock into SAP.
Manage inventory reports and physical counts of all stock types:
Finished goods – inbound and outbound.
Sample stocks.
Expiry stocks and disposal stocks.
Perform any ad-hoc tasks assigned by superior.
Experience from the food industry and knowledge of logistics & SAP will be an added advantage.
Education Requirement
Degree in Logistics and Supply Chain.
Other Requirements
Minimum 3 to 5 years in Logistics & Customer Service.
Good knowledge of oral and written English and Bahasa Malaysia.
Proficiency in Microsoft & SAP Systems is a must.#J-18808-Ljbffr