Responsibilities: Oversee and manage a customer service team to ensure timely and effective responses to user inquiries across online service platforms, addressing complex issues to enhance customer satisfaction.Develop and implement best practices for customer service processes, focusing on gathering, analyzing, and resolving common issues to improve support quality and user experience.Provide training to the customer service team, ensuring all members are knowledgeable about core business concepts, exchange-related products, and industry standards.Apply strong business acumen and financial knowledge to support strategic decision-making, with an emphasis on identifying opportunities to enhance exchange-related services and processes.Conduct data-driven analysis of user experience challenges, advocate for customer-centric solutions, and collaborate with internal teams to optimize workflows and improve support efficiency.Requirements: A minimum of 5 years of customer service experience, including at least 2 years in a managerial role; background in cryptocurrency , exchanges, finance, or banking is preferred.Proven leadership and problem-solving skills with the ability to address complex customer issues effectively.Strong logical thinking and analytical skills to accurately assess and fulfill user needs.Proficiency in both Chinese and English is required.A passion for customer service, dedicated to enhancing the customer experience, providing comprehensive solutions, and driving service improvements.Benefits : Attractive monthly KPI incentives Training will be provided.Meal providedHostel providedTeam gathering If you are interested in the cryptocurrency industry and are passionate about delivering high-quality customer service, we would love to have you on board!
--------------------------------------------------------------------
????: ?????????,???????????????????,??????,????????????????????????,??????????????,?????????????????????????,???????????????????????????????????????????????,?????????,????????????????????????????,???????????,????????,??????????????: ??5???????,2???????,?????????????????????????????????????????,??????????????????????????,?????????????????????????????,?????????,?????????????????????: ???????? KPI ??;????;????;????;??????????????????,???????????????,????????!