About The CompanyYour future employer is a Data Centre Service Provider. Since Malaysia is now the most attractive data center investment market in APAC region, the team is expanding extensively and looking for the right talents who can add value to the company's businesses as well as the data centre industry.About The JobManage customer relationships to ensure satisfaction and achieve retention goalsActing as the primary point of contact for clients, understanding their needs, and coordinating with internal teams to deliver exceptional service and solutionsCoordination with customer for maintenance activitiesConduct regular check-ins and feedback sessions with clientsAnalyze client feedback and data to recommend service improvementsCollaborate with technical, and support teams to meet client needsDevelop long-term client success plans that align with business goalsEnsure all customer SLA requirements are met and maintainedEnsure data centre facility operations meet customer's SLA (Service Level Agreement)Take ownership of critical issues and follow up until closure to meet customer expectationsGet involved in IT matters, include but not limited to, all cross connect request, infrastructures and systems to support Office IT, BMS, CCTV, card access, office equipment Skills And Experience RequiredDiploma/Bachelor's Degree in Real Estate Management, Business Administration, IT, Computer Studies, Engineering or equivalent6-8 years of experience in a customer service-related portfolio, with proven track record in customer success or account managementCustomer Satisfaction, Relationship Building and Customer Service skillsExecellent Analytical Skills and Customer Retention abilitiesExcellent communication and interpersonal skillsExperience in the technology or data centre industry is a plusculture and benefitsYour future employer is financially strong and growing rapidly in recent years with a strong portfolio of completed, ongoing and future projects secured. They have a good work environment, with a trusting and supportive management team. They reward their employees generously for good performance and emphasise personal growth for each employee.how to applyThe above is just a guideline about the position. Please apply through this advertisement or log into www.randstad.com.my for further details. Due to the high volume of applicants, shortlisted candidates will be contacted.
