Customer Service (Mandarin Speaker)

Basic Salary: RM3,500 - RM4,000Location: KL SentralWorking Hours: Mon - Fri (6:00AM - 6:00PM)Job Requirements:- Minimum Diploma Holder or higher is preferred, majoring in IT/Computer & Engineering ONLY.- Minimum 1 year experience- Immediate starters are preferred- Must be able to speak and write in Mandarin and English- Must possess your own transportation- Computer literate (proficient in using Microsoft Office softwares)Job Responsibilities:- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.- Build sustainable relationships and engage customers by taking the extra mile- Keep the customer's privacy and protect customer information.- Meet personal/team qualitative and quantitative targets.- Handle simple to difficult inquiries in a given span of time.- Manage different types of callers in a given span of time.- Achieve the given metrics in accordance to the center's commitment to client- Manage and resolve customer complaints.- Identify and escalate issues to supervisors.- Other ad-hoc tasks as required**Salary**: RM3,500.00 - RM4,000.00 per month**Benefits**:- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Day shift- Monday to Friday**Education**:- STM/STPM (required)**Language**:- Mandarin (required)- English (preferred)