Customer Service - Mandarin Speaker

Vacancy: Customer Service - Mandarin SpeakerLocation: Kuala Lumpur Sentral, Malaysia.Salary Max: RM4,000 + KPI 300 RM + Shift allowanceMinimum of 1 year Customer Service experience is mandatory (Billing / Invoice Exp is advantage)Project: TelecomWork Hours: Rotational shiftJoining Date: 1st April, 2024Education: SPM & above**Responsibilities**:- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.- Maintain basic knowledge of client Services.- Prepare complete and accurate work including appropriately notating accounts as required.- Participate in activities designed to improve customer satisfaction and business performance.**Job Types**: Full-time, Permanent**Salary**: RM4,000.00 per monthApplication Question(s):- The salary is fixed, the max salary is RM4,000 + KPI 300 RM + Shift allowance, are you okay with it?- The role is urgent, the joining date is 1st April, 2024, can you join?- Can you speak, write and read Mandarin?- What nationality are you?