Are you driven, ambitious, and ready to fast-track your career? Join our vibrant team as a Customer Service Executive and be part of a company that rewards high performers with rapid career progression, exciting opportunities, and a chance to lead a team in the future!
-Respond promptly to customer inquiries via phone, email, chat, and social media.
-Assist customers with order tracking, delivery status updates, and return processing.
-Resolve post-purchase complaints and issues, ensuring customer satisfaction.
-Provide accurate information regarding product care, usage, and return policies.
-Document customer interactions and transactions in our CRM system.
-Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
-Maintain a high level of product knowledge to better assist customers with post-purchase queries.
Why Join Us?
-Rapid Career Growth: High performers can earn quick promotions and salary increments within months.
-Young and Dynamic Environment: Work with a team of passionate, driven professionals in a fun and supportive atmosphere.
-Leadership Opportunities: Get a chance to lead and grow your own team as you excel in your role.
-Make a Difference: Be part of one of Malaysia's largest e-commerce players, shaping the future of customer service excellence.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ctg-wellness-sdn-bhd-job-customer-service-mandarin-speaker)
; Requirements:-
-Ability to speak, write, and read Mandarin is a must.
-SPM or equivalent.
-Fresh Graduates are encourage to apply.
-Excellent communication skills, both verbal and written.
-Strong problem-solving skills and the ability to think on your feet.
-Ability to handle stressful situations and manage multiple tasks simultaneously.
-Strong attention to detail and organizational skills.
-A positive attitude and a team player mentality.