Customer Experience Professional
Concentrix Greater Kuala Lumpur (On-site)
As a Customer Experience Professional at Concentrix, you will be responsible for delivering exceptional customer service and ensuring an outstanding experience for our customers across all touchpoints. Your main duties will include:
Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
Understanding customer needs: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.
Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.
We are looking for people who have:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Familiarity with customer experience software and tools.
A passion for customer service and continuous improvement.
Minimum Requirements:
Education: A diploma holder or higher is preferred.
Minimum of 1 year relevant working experience in a voice channel in customer service.
Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
Sales skills: Some customer service representatives may be required to upsell or cross-sell products and services.
Training: Concentrix provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
Experience in the telco industry and serving the Singapore market will be an added advantage.
What's on offer:
A competitive salary with performance-related pay and early morning shift allowance.
A bright, modern, and exciting place to work with excellent facilities.
Great work culture and supportive colleagues.
Career growth opportunities.
Annual reward and recognition events.
Medical benefits.
Why work for Concentrix?
Career growth opportunities: Concentrix offers a variety of career paths, from entry-level to management roles, and encourages internal promotions.
Diversity and inclusivity: Concentrix values diversity and inclusivity and is committed to creating an inclusive work environment for its employees.
Competitive compensation and benefits: Concentrix offers competitive salaries, bonuses, and benefits packages.
Work-life balance: Concentrix offers flexible work arrangements to help employees balance work and personal life.
Innovation and technology: Concentrix is a leader in digital transformation and leverages innovative technologies to improve customer experiences.
Social responsibility: Concentrix is committed to making a positive impact on society and the environment.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have in a Customer Service Role?
Do you have customer service experience?
Have you worked in a call centre before?
How would you rate your English language skills?
Which of the following languages are you fluent in?
About Concentrix:
Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands.#J-18808-Ljbffr