Customer Service Officer (Bdc)

Ensure and provide quality customer service standards2. Sales Referral – identify existing and prospective customers' financial needs and refer them to sales personnel
3. To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
4. To assist in tracking branch sales and up keep of sales records and other records/reports
Preferred level of Experience : Minimum 3 years in sales, customer service and branch operation experience
Other skills required (if applicable): • Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
• Pleasant personality with good analytical, communication and interpersonal skills
• Able to work independently with minimum supervision
• Independent and mature character who is proficient in prioritizing needs based on urgency
• Resistant to stress and able to work under pressure
Customer Service •       Deliver quality customer experience
•       Identify sales opportunities for referral and cross selling
Branch Operation •       Ensure Bank's policies, procedures & guidelines are complied with
•       Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
•       Checking and monitoring of monetary transactions and inquiry / maintenance activities
•       Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
•       Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
•       Other duties arranged by ABM/BM relevant to branch operations from time to time