Global Privacy Policy
Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
Customer Service Officer (Call Centre), 3 Months ContractWe are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there's a place for you here.
Your Role:
Emergency Assistance:Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
Travel Claims:Manage inbound calls for Travel Claims enquiries.
Mobile Claims:Assist customers from Singapore & Hong Kong with Mobile Claims.
Customer Support:Address customer inquiries and feedback regarding our services.
Insurance Claims:Provide motor insurance claim support in line with guidelines.
Administrative Tasks:Complete call logs and update our operating system.
Flexibility:Commit to a rotational shift schedule.
Additional Duties:Occasionally take on other ad-hoc tasks assigned.
To Succeed in This Role, You Should Have:
Proficiency in computer skills, including Microsoft Office.
Strong time management abilities.
Excellent communication skills, both oral and written.
Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
Willingness to work on a rotating shift schedule.
What We Offer:
A supportive and inclusive work environment.
Opportunities for professional growth and development.
Comprehensive benefits for your well-being.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.#J-18808-Ljbffr