Customer Service Officer (Call Centre)

Job Responsibilities:
Handle incoming/outgoing calls and emails within the targeted service levels.
Act as the subject matter expert and provide coverage advice to customers on their enquiries.
Work with inter-departments to resolve customers' enquiries.
Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score.
Issue Letter of Guarantees for patients.
Book medical appointments on behalf of clients.
Perform any other administrative function whenever required.
Company:Integrated Heath Plans (Malaysia) Sdn Bhd (formerly known as Corporate Outsource Services Sdn Bhd) is a subsidiary of one of the leading healthcare providers in Asia, providing an integrated solution and tailored platform to the clients.#J-18808-Ljbffr