Customer Service Officer (Call Centre)

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Responsibilities:Handle incoming/outgoing calls and emails within the targeted service levels
Act as the subject matter expert and provide coverage advice to customers on their enquiries
Work with inter-departments to resolve customers' enquiries
Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
Issue Letter of Guarantees for patients
Book medical appointments on behalf of clients
Perform any other administrative function whenever required
Requirements:Good communication, interpersonal and customer engagement skills
Good command of English (written and spoken) is a must
Mandarin speaking is an advantageto communicate with Chinese speaking clients
Customer service experience is required, preferably in a call centre environment
Team player who can work together with a big team
Versatile and adaptive
Medical and/or health insurance knowledge is an advantage
Must be able to work in shifts, weekends and public holidays
Company Overview:Integrated Health Plans Pte Ltd is one of the leading healthcare providers in Asia Pacific region.
We provide in healthcare claims processing an integrated solution and a tailored platform to our clients.
Whether you are a healthcare provider or a doctor with an independent practice, our services will help you focus on your core job while we take care of the routine work.
We believe positively that our commitment in understanding your overall process will help us understand where exactly we fit in your plan so that we can add significant value to your healthcare practice.#J-18808-Ljbffr