Customer Service Officer + Front Desk Receptionist

**Warm Customer Reception**:Greet and welcome customers in a professional and friendly manner as they approach the counter.**Building Customer Relations**:Cultivate positive public relations with customers, with a focus on delivering exceptional service.**Wechat and Whatsapp Management**:Answer and refer calls and whatsapp, Wechat promptly, ensuring effective communication with clients and addressing inquiries, Make sure with before & after the rental to smooth the vehicle return.**Language Proficiency**:Proficiency in both English and Chinese languages is highly advantageous, As 90% of our clients are tourists.**Booking Management**:Regularly check for incoming bookings and efficiently create reservations, rental agreements, and invoices within the system.**Vehicle Inspection**:Thoroughly inspect vehicle conditions, including damage assessment, and promptly notify the management of any issues.**Alerting Management**:Notify the Management about vehicles due for service, road tax renewal, inspections, and other maintenance requirements.**Vehicle Care**:Efficiently refuel petrol and ensure the thorough cleaning of vehicles upon their return.**Vehicle Condition**:Conduct pre and post-rental inspections to ensure all vehicles are clean and well-maintained.**Document Management**:Organize and file documents systematically for easy retrieval and reference.**Shuttle and Delivery Services**:Coordinate the shuttle or delivery of vehicles, particularly in cases of drop-offs at alternative at interstate locations. Additionally, facilitate vehicle deliveries within the working radius, as required (e.g., KLIA2).**Administrative Duties**:Undertake fundamental administrative tasks to support the smooth operation of daily activities.**Flexibility and Assistance**:Assist with any other duties assigned by the supervisor, demonstrating flexibility and adaptability.**Salary**: RM1,600.00 - RM2,500.00 per month**Benefits**:- Cell phone reimbursement- Flexible schedule- Free parking- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Overtime payLicense/Certification:- B2 D License (required)