Customer Service Officer - Immediate Intake! (Multiple Vacancy)

Customer Service Officer - Immediate Intake! (Multiple Vacancy)We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
The CSO handles incoming customer inquiries to provide complete and accurate responses.
Job Responsibilities
Ensures highest standard of service delivery on personalized phone services to our customers.
Identifies and handles customer inquiries completely and accurately.
Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Call Centre's knowledge management system.
Keeps abreast with current issues in the banking environment and competitors' innovations.
Provides constant feedback from customers to improve Call Centre service delivery.
Requirements:
Minimum Diploma with minimum 2 years' experience.
Able to write and speak in Mandarin and English.
Open to fresh graduates from any background.
Experience in Call Centre, Banking or Customer Service environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.#J-18808-Ljbffr