Customer Service Officer

Handle incoming/outgoing calls and emails within the targeted service levels
Act as the subject matter expert and provide coverage advice to customers on their enquiries
Work with inter-departments to resolve customers' enquiries
Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
Book medical appointments on behalf of clients
Perform any other administrative function whenever required
Requirements:
Good communication, interpersonal and customer engagement skills
Good command of English (written and spoken) is a must
Mandarin speaking is an advantage to communicate with Chinese speaking clients
Customer service experience is required, preferably in a call centre environment
Team player who can work together with a big team
Versatile and adaptive
Medical and/or health insurance knowledge is an advantage
Must be able to work in shifts, weekends and public holidays#J-18808-Ljbffr