Customer Service Officer

**Responsibilities**:- To execute and control of overall Call Center's daily operations.- To ensure "Stock Inventory Control" is conducted either daily or weekly.- To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services.- To ensure indoor / outdoor 24/7 breakdown service is attended and performed correctly and timely by the Service Provider.- To ensure billings are processed and posted on time as stipulated by the management.- To ensure all complaints by customers are properly attended and replied.- To ensure all information or data related to Call Center operations are properly updated and recorded.- To ensure all tasks given under Call Center operations are performed correctly in order to meet all Key Performance Indicators (KPI) as set-up by the company.**Requirements**:- Diploma or Certificate.- At least 1 year related working experience, preferably in a manufacturing / supply chain / customer service capacity.- Experience in tyre related industries is not necessary but would be an advantage.- Able to write and communicate in English and Malay.- Able to work beyond normal working hours if required.- Able to work shift based working hours**Salary**: RM1,500.00 - RM2,500.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Professional development- Work from homeSchedule:- Day shift- Early shift- Evening shift- Night shiftSupplemental pay types:- Overtime payApplication Question(s):- Are you willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)- This is a 3 months replacement for maternity staff. If you are performing well, the Company will consider to absorb as full time.Expected Start Date: 03/18/2024