Customer Service Officer

Requirements Proficiency in English and Mandarin is an added advantage Diploma or Degree in Business Administration / Marketing. Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential Possess good telephone etiquette with a smiley voice. Knowledge in handling basic computers (Microsoft Excel/Word etc). Good communication and interpersonal skills. Ability to multi-task, prioritize and manage time effectively Social media savvy Responsibility Interact with customers to provide information in response to inquiries about products & services. Process customer orders and complete activations in an accurate and timely manner, including verifying customer's P.O. against Quotation. Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc. Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label ) Monitor delivery timeliness & issuance of Delivery Note upon delivery Feedback and update sales team on customer's requirement, production and delivery status whenever necessary. Assist in administration duties of Sales & Marketing Department. Ensure all activities are performed in a proper and professional manner according to company standards. Ensure that all important records are documented as per ISO 9001:2000 requirement. Perform other job related duties as assigned. Work Schedule:
This job has the following work schedule:
5 days / week
Weekends Off Benefits & Perks
This job has the following benefits:
Paid sick leave
Paid overtime
This job is located in Selangor, Selangor, Malaysia.
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