Customer Service Officer (Malacca)

-Handle customer inquiries through telecommunication channels.


-Support customers based on their language preferences while providing assistance.


-Attend to customer queries, complaints, and suggestions.


-Direct customers to relevant departments if necessary.


-Elevate concerns to management when unsure how to proceed.


-Process exchanges and refunds in accordance with company policies.


-Offer customers information on products or services that match their needs.


-Monitor communication records to ensure all customers receive assistance.


-Analyze feedback to identify trends and make recommendations for improvement.


-Conduct customer surveys as needed.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-eu-holidays-pte-ltd-job-customer-service-officer-malacca)
; Requirements:-


-Fresh graduates are most welcome to apply


-Candidates must possess at least a Diploma (in any field). Customer services related will be advantaged


-Proven experience as a customer service representative, customer support representative, or similar. 


-Candidate must be very fluent and able to type in English, Bahasa Melayu and Mandarin


-Computer literate. 


-Ability to draft professional emails. 


-Active listening skills and attention to detail. 


-Solid awareness of your skillset and willingness to refer customers for help, as needed
Note : Enjoy a competitive salary of RM2500 - RM3000+, plus commission, along with exciting opportunities for overseas travel.