Customer Service Officer (Work Remotely)This job is for a Remote Customer Service Officer. You will respond to live chats, solve customer issues, and ensure customer satisfaction while working from home.
Salary: RM 3000 - RM 4500
Work Basis: Full-Time
Job DescriptionRespond to live chats professionally and answer customers' enquiries.
Acquire detailed knowledge and understand the operation to resolve customer issues and promote good customer experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Support any other ad hoc or administrative duties as assigned related to customer service.
Ensure customer satisfaction and provide professional customer support.
Job RequirementsMinimum of 1-year experience in any customer service industry, preferably in a virtual environment.
Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.
Ability to multi-task, prioritize, and manage time effectively.
Creative thinking and problem-solving skills.
Agree to sign a confidentiality agreement to protect customer and company benefits.
Equipped with a stable internet connection with a minimum speed of 10mbps as this is a work from home position.
Able to work on 24/7 rotating shifts, during weekends and public holidays.
Ability to read and write in English, Bahasa Melayu, and Mandarin.
SkillsProblem Solving
Customer Support
Creative Thinking
Multitasking
Company BenefitsLeader's & Mentor's Support: Seek help, receive feedback, set up goals & develop your skills.
Fast-Paced Career Path: Opportunities for professional development, promotions & pay rises.
Flexible Hours: Adjust your time to work efficiently.
Optical & Dental: Dental and vision coverage.
Additional InfoLast active: few minutes ago
Experience Level1 - 3 Years of Experience
Junior Executive
Job SpecialisationCustomer Service
Company ProfileBlack Sire, a Digital Solutions Company
As we move into the era of Information Age, information technology has rapidly transformed over the years and is now inevitable in our daily lives. With that in mind, businesses today are also quick to adapt to the new age by establishing a strong online presence and existence.
Here at BLACK SIRE TECHNOLOGY, we strive to be a one-stop hub that caters to our clients' business needs, comprised of a community of diligent experts working hand-in-hand to develop digital transformation solutions. From digital marketing to software development, game development, tele-sales, and customer service, we accommodate our clients from various industries such as gaming, e-Commerce, F&B, and more. We take pride in our ability to comprehend our clients' business model and direction, and subsequently to develop tailored digital solutions.#J-18808-Ljbffr