Customer Service Professional (Based In Pj)

Role Title : Customer Service Professional- Work from office mode- Location : Daikin Malaysia Sales & Service Sdn. Bhd, 9, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya, Selangor- Landmark: Opposite of Jaya One, Old Town White Coffee- Salary Package: BASIC UP TO RM 2500 + RNR Allowance (Up to RM 200)- Medical & Hospitalization entitlement- Training is provided (2 Weeks)- Fully vaccinated applicants only- Able to start immediately- Operation Days/Hours : 5 days, 2 days off (Between Mon to Sat): Rotational Shift;8am - 5pm9am- 6pm11am - 8pmDUTIES AND RESPONSIBILITIES:- Identify customers' needs, clarify enquiries / complaints and resolve them in a prompt and professional manner.- Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure allcases are followed through to closure.- Engage and going the extra mile to satisfy customers' needs to build customer loyalty.- Maintain records of all conversations in the call center database in a comprehensible manner for use of analysis and reporting.**Job Types**: Full-time, Contract**Salary**: Up to RM2,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shiftSupplemental pay types:- Attendance bonus**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)