In your career, let's prove what's possible.At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.
Customer Service Representative 2Location: Batu Kawan, Penang, MY
Worker Category: On-site Flex
The Group You'll Be A Part OfCustomer service representative is part of the Spares operations organization. We work on customer's various after sales spares parts related need and be a point of contact to our internal as well as external customer.
The Impact You'll MakeJoin Lam as a Customer Service Representative, maintaining direct contact with internal & external customers after the sales for their spares parts needed.
What You'll DoInteracts with customers and/or service representatives to handle a variety of pre-sales or post-sales spares parts functions.
Creating and maintaining of Sales Orders, Quotations, Delivery orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM).
Conducts audits of Global orders to ensure accuracy of processing.
Analyzes reports and metrics for deviation from plan, reconciles data variances.
Prepare weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics.
Supports Annual Operating Plan initiatives for Global Spares.
Who We're Looking ForDegree in the field of supply chain/business operations/equivalent with Min 4 years of experience as a Customer Service/Order Management specialist.
Proficiency in SAP R/3 SD Module and Customer Service Order Processing in product-based industry.
Strong analytical, problem solving and system skills.
Demonstration of superior customer service skills.
Ability to demonstrate Honesty and Integrity in previous business challenges.
Regularly add valuable contribution to solutions and continuous improvement of the customer service process.
Flexible to support 24*7 working model in rotational weekly Off.
Preferred QualificationsOur CommitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies.
Job Segment:Customer Service Representative, Supply Chain, Fulfillment, Customer Service, Operations, Research#J-18808-Ljbffr