About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About The Department
TheUOB Centre of Excellence (UCoE)is a UOB-wholly owned subsidiary based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. UCoE is expanding to deliver other business services to support the Bank's growth ambition.
Job Responsibilities
Deliver 24 hour one-stop customer service.
Ensure highest standard of service delivery on personalized phone services to our customers.
Provide prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handle and resolve customer complaints proficiently.
Display a high level of quality and professionalism when dealing with customers.
Assign or act on any required customer follow-up in accordance with Call Centre guidelines.
Educate the customer about the Bank's products and services and direct them toward available resources for self-help.
Enter customer data and other relevant information into the relevant systems (as required) completely and accurately.
Maintain high integrity in delivery of honest value in every interaction and in our conduct with customers.
Maintain confidentiality of the Bank's customers and data.
Proactively identify, research and gather feedback from customers to improve and enhance customer experience.
Job Requirements
At least a recognized Diploma with minimum 2 years' experience. (SPM / STPM or equivalent certificate holders with at least 5 years of work experience may be considered).
Ability to work onrotational shiftsincludingweekends and Public Holidaysto support24x7 Call Centreservice operations.
Fresh graduates are welcome to apply.
Experience in Call Centre, Banking or Customer Service environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
Resourceful, proactive, attentive to details and a good team player.
Possess good communication skills (verbal and written English).
Mandarin speaker is welcome too.
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a difference.#J-18808-Ljbffr