Customer Service Representative | Fresh Grad | Mandarin Speaker | Pfcc

Details of the offer

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and report on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met.
Evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Acts as a role model for colleagues with regards to technical and behavioral competencies.
Act in accordance with Computacenter Information Security Policies and report any issues.
Ensure Department/Contract meets SLA performance targets.
Maintain and improve customer satisfaction levels.
Understand and adhere to policies and procedures.
Demonstrates relevant Winning Together values.
Keep skills up to date with IT industry standards as appropriate to the role/Contract.
Attain and maintain accreditations as appropriate to the role/Contract.
Skills, Experience & BehaviorWorks under supervision. Uses minor discretion.
Able to follow instructions and procedures.
Proven experience in IT Desktop Service environment is an ADVANTAGE.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
Demonstrates an organized approach to work.
Demonstrates customer service abilities.
Routine administrative skills.
Good interpersonal skills, basic literacy and numeracy skills.
Demonstrates awareness of health and safety at work.
Must be willing to work at Puchong, PFCC and also rotational shift schedule.
Fresh Graduates are encouraged to apply.
Employee BenefitsMonthly fixed salary
Travel allowance
Contract completion bonus
Statutory deductions
Annual leave
Medical leave
Hospitalization leave
Emergency leave
Matrimonial leave
Maternity leave
Paternity leave
Study and examination leave
Group hospitalization and surgical Group term life
Overtime
On-call support
Public holidays
Training and development
Company annual dinner
Company teambuilding activities
Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.
We deliver on-site services in nearly 60 countries, and supply IT hardware and software to customers in more than 100 countries. At every stage, we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, Malaysia, and the Benelux Region, as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa, and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.#J-18808-Ljbffr


Nominal Salary: To be agreed

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