Customer Service Representative (Full-Time)This job is for a Full-Time Customer Service Representative at Lumos, a pioneer in cycling safety solutions. You might like this job because you can join a mission to make cycling safer and more accessible worldwide.
Salary:RM 3500 - RM 3700
Type:Full-Time
Posted:few days ago
Job DescriptionCompany Overview:
At Lumos, we pioneer innovative solutions to enhance cycling safety worldwide. Our revolutionary smart bicycle helmet, integrated with lights and signals, aims to make cycling safer and more accessible for everyone. Started at Harvard, Lumos has grown to be a leading force in cycling safety.
Join our mission:
Lumos is expanding, and we are seeking a Full-Time Customer Service Representative dedicated to ensuring exceptional customer experiences. Your primary role will involve promptly addressing customer inquiries while maintaining a friendly and efficient service standard.
Role Summary:
Availability: Immediate start. Hours: Mon-Fri; 10am - 6pm. There is the possibility of potential increases during peak periods (2-4 times a year) where the representative should be able to work outside these hours. Ideal Candidate: Passionate about delivering exceptional customer experiences, capable of independent work, and proactive in handling customer service.
Job RequirementsKey Responsibilities:
Manage customer communications across various platforms, providing timely and friendly support via email and social media.
Address customer concerns, troubleshoot issues, and provide appropriate solutions or escalate complex problems to the relevant departments.
Maintain a high level of product and service knowledge to offer accurate information and assistance to customers.
Collaborate effectively with Marketing and Engineering teams to ensure consistent service delivery and resolution of customer issues.
Analyze and categorize inquiries to identify recurring issues for systematic resolution.
Undertake ad-hoc tasks, updating and maintaining the Operation Tracker with accurate information provided by the Fulfillment Team.
Adhere to Lumos' customer service policies and procedures to maintain a high standard of service quality.
Requirements:
Proficiency: Native or fluent in English with exceptional written and verbal communication skills.
Attitude: Demonstrates patience and a friendly, courteous demeanor in customer interactions.
Skills: Highly detail-oriented, organized, and capable of working independently.
Experience: Minimum 2-3 years in a customer service role or equivalent.
Why Join Us:Be part of a mission-driven company dedicated to improving cycling safety globally.
Flexible work hours based on inquiry volumes and company needs.
Opportunity for long-term collaboration and growth within a dynamic team.
SkillsCommunication
Interpersonal Communications
Writing
Independent Thinking
Time Management
Empathy
Problem Solving
Positive Behavior Support
Company BenefitsWeekly team lunch on the house along with free flow of tea, coffee & of course snacks provided.
We want you to grow with us! Show off your brilliance, creativity and innovation to the growth of the business and company.
Casual Dress CodeShorts? Slippers? Costume you want to show off? Come in however you like, just make sure you're decently dressed & personal hygiene is taken care of!
Learn and GrowWe value both personal and professional growth. Expect to hustle hard, refine your skills & develop new skills along the way.
HolidaysWe will top up 20 days of annual leave (upon confirmation) on top of the observed state Public Holidays.
Close-knit get-together over a night of board game activities in our home office working environment that is cozy yet fun.
Company ProfileLumos
Safety Made Simple
Want to be part of an exciting startup that is having a positive impact on the world?
Lumos is the world's first smart bicycle helmet with integrated lights, brake and turn signals. Launched to the world on Kickstarter in 2015, Lumos raised over $800,000 USD in its first campaign and raised over $2.9 million in its most recent campaign in Kickstarter. It has been featured on Forbes, Fast Company, The BBC, and CNN.
Lumos holds various records on Kickstarter with 'Most Funded and Most Backed Project' in the bicycle accessories category in 2020. Lumos has recently gained the support of Endeavor Malaysia, an organization that is leading the high-impact entrepreneurship movement around the world.
Lumos is a mission-driven company. Started in the dorm rooms at Harvard, we seek to make a positive impact in the world by making cycling safer, prevent avoidable traffic deaths, and helping more people make cycling a bigger part of their everyday lives.
Join us in our mission to improve cycling safety and have safer streets for all.#J-18808-Ljbffr