Customer Service Representative

Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.- Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.)- Provide feedback to help improve processes and tools to increase efficiency of the team.- Identify documentation gaps or opportunities and recommend to management- Identify process improvements and make recommendations to management- Be a key team player and working closely with other departments (Logistics, Brand and Sales) to ensure strong communication and resolve issues quickly and effectively- To attend customer enquiries offline and online- Work closely with admin department on resolving customer enquiries regarding warranty claims.**Salary**: RM1,500.12 - RM2,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Monday to FridayAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)- English (required)