Customer Service Representative

**Job Brief**:**Responsibilities**:- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc- To meet Key Performance Indicators (KPI)- To record case details in Customer Relationship Management (CRM)- Communicate effectively by providing accurate information to the users, external partners and stake holders- Provide an effective solution for customer disputes issue- Assume additional responsibilities as assigned- Communicate effectively with team members- To take on ad-hoc projects/assignments- Undertake any other duties as and when assigned by Management.**Job Requirements**:- Preferably Executive specializing in Customer Service or equivalent- Preferably at least 1 year of related working experience in a Contact Centre- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage- Business writing skill is mandatory- Good typing skill- Strong logical thinking and problem-solving skills at all times- Able to work independently in a fast-paced environment- Good team player, positive attitude and eager to learn- Fast learner and able to adapt to changes- Ability to multi-task, prioritize and manage time effectively- Demonstrate teamwork all the time- Willing to work on (24/7) shift, 5 days weekly**Job Type**: ContractContract length: 24 monthsPay: RM2,000.00 - RM3,000.00 per monthApplication Question(s):- are you able work 24/7 shift**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 2 years (preferred)**Language**:- English (preferred)