Customer Service Representative

About the role

Join the dynamic team as a full-time Customer Service Representative in Kuala Lumpur. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
What you'll be doing Providing friendly and knowledgeable customer service via phone, email, and chatResolving customer inquiries and complaints in a timely and professional mannerMaintaining accurate records and documentation of customer interactionsIdentifying opportunities to improve customer experience and suggesting innovative solutionsCollaborating with cross-functional teams to enhance service deliveryAdhering to company policies, procedures, and quality standardsWhat we're looking for 1-2 years of experience in a customer service or call centre roleExcellent communication and interpersonal skills, with a friendly and professional demeanourStrong problem-solving and critical thinking abilitiesAbility to work well in a fast-paced, dynamic environmentProficiency in English and Mandarin, both written and verbalCommitment to providing top-notch customer serviceWhat we offer

We value our employees and strive to create a supportive and collaborative work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including:

- Comprehensive medical coverage - Generous annual leave and public holidays - Team-building activities and social events Apply now and become a part of our dynamic team!