Customer Service Representative

Job Responsibilities: Provide excellent customer service to e-commerce customersUse phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales servicesManage order processing cycle with other departmentsHelping customers in the online buying journeyHelping customers to resolve any post-sales issues Job Requirements: Excellent customer services experience using phone, instant messaging and emailMust be proficient in written and verbal EnglishConsumer electronic knowledge or experience is a plusMust have strong attention to details and customer focusAble to work independently, autonomously as well as multi-task workingImmediately available preferredFresh graduates will also be consideredIntermediate/Advance level with Microsoft Excel would be an advantage, but not necessaryKnowledge of any European language would be an advantage, but not necessary