About EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
We believe that freedom is an inherited rightWe are catalystsWe defend privacyWe cater to our customers to an unprecedented degree As a Financial company, we know our investment priorities. We invest in our people.
Join us in creating a new standard for wealth management:https://exantecareers.com About the Role Reporting line: Head of Client Services
Location: Malaysia
Worksite: Remote
Responsibilities Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIsProvide excellent customer support by identifying customers' needs and solving tasks with an individual approach
Liaise with internal teams to find solutions to more complex inquiriesNavigate inquiries to the relevant departments when necessaryMaintain a sound knowledge of our product and industryMaintain a positive image of our company
Contribute towards various side projects and tasks such as FAQ upkeep and internal documentationRegularly communicate feedback and suggestions with your line manager Requirements Financial markets and industry knowledgePrevious experience with tools like Intercom, Zendesk, AtlassianPrevious experience in a brokerage/investment company
Fluency in written and spoken English at a professional levelStrong client-focus service skillsUnderstanding of basic technical principlesExcellent communication skills, both written and verbalStrong organizational skills and attention to detailComfortable working in a fast-paced environmentAbility to multitask effectivelyComfortable with working shifts Benefits Corporate benefits (choose your preferred options)Truly inspiring culture, pleasant and informal work environmentOngoing education & training programsOpportunity to network and connect in the Corporate EventsGlobal career opportunities *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.