We're seeking energetic individuals to join our team and embark on a lifelong journey in learning, not merely handling customer experience journeys, but understanding how you are an essential part of the journey, and how your attitude reflects on how you treat others. Come join us today for a fun-filled journey. Fresh graduates are strongly encouraged to apply!
Your roles include:
Attend to incoming calls promptly and courteously in a competent and professional manner.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods and tools.
Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc.
Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.
Perform a variety of concurrent tasks, handle escalations and time-critical issues, maintain time-sensitive records, and create reports.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Any other duties assigned by your immediate superior and other managerial levels in the Company.
What we require from you:
Must be a Malaysian citizen and possess at least an SPM qualification.
Able to work on shifts and weekends.
Strong communication and interaction skills.
Able to work independently and as a team player.
Eager to enhance and learn new soft skills.
Fluent in Bahasa Malaysia and English. Being able to converse in Mandarin is an added advantage.
What we give in return:
Fun and exciting working environment; you'll love coming to work every day.
Career enhancement and progression.
Lucrative remuneration package.
EPF, SOCSO, and Medical coverage.
Strategic location (nearby KTM, LRT and Monorail).
Professional training and development provided.
Your application will include the following questions:
What's your expected monthly basic salary?
Customer Connect Malaysia is a business process outsourcing organization specializing in 3rd stream call centre through all channels. We provide expertise in customer journey touch points from entry to recovery, CRM, and consulting. We drive beyond SLAs to deliver real value to our customers.
Here at Customer Connect Malaysia, you are not just taking a 'job', but embarking on a full career definition journey with us. Customer Connect Malaysia recognizes the value that will enhance your talent and skills. CCM provides you with the professional experience and job enhancement from decades of experience in contact centre management. CCM utilizes our expertise in people management to bring you to the next level in your career.
What you can expect from us:
Industry benchmarked and benefit packages.
Individual and team recognition programs.
Variety industry exposure through our internal and external awareness programs.#J-18808-Ljbffr