At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Difference You Will MakeSTERIS is looking to hire a Customer Service Representative in Malaysia! Reporting to the Customer Service Manager, you will be providing Customer end-to-end support throughout the order management process for all products and will accomplish all functions associated with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase order. This also includes customer request to return products.
You will be working with the Customer Service team to ensure the Company's policies and procedures are practiced, contributing to the profitability of the Company. You will partner with internal teams to ensure customer needs and company objectives are met.
Are you passionate about providing solutions to Customers? You may be a perfect fit! STERIS Customer Service professionals directly impact the growth and profitability of our business and work with internal and external Customers to ensure our products and services are delivered as expected!
What You Will DoInteract with customers to provide information regarding orders, products, product availability, pricing, and any other customer service-related issues.
Communicate effectively across all STERIS functional areas to gather information related to customer orders and maintain effective relationships with our regular contractors, tradespersons, and customers.
Raise jobs, purchase orders, and enter orders into current systems and review for accuracy (pricing, payment terms, freight terms, product availability, etc.).
Identify, track, and follow sensitive orders upon distributor or supervisor request.
Identify incorrect pricing information in current systems.
Work closely with various departments on payments, credit limits, delivery holds, and initiate collection efforts on past due accounts. Research and assist in the resolution of sales invoice discrepancies as they arise.
Maintain and update Customer Service procedures.
Answer all Customer enquiries received via phone calls, emails, or WhatsApp.
Distribute leads and inquiries to the Sales and Service teams.
Assist with the resolution of product/service disputes and escalate Customer issues when appropriate.
Work with the team to maximize revenue through the order life cycle by providing superior Customer satisfaction.
What You Will BringPrevious experience working in a similar Customer service role.
Strong phone contact handling skills and active listening.
Strong computer skills and experience with Microsoft Office are also required.
Familiarity with CRM and ERP systems and practices is desirable.
Ability to multi-task, prioritize, and manage time effectively.
Exceptional communication skills with the ability to effectively communicate information and respond to questions from internal and external Customers at all levels from several different countries.
Strong organisational skills, attention to detail, ability to prioritise effectively and work independently.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Job Category: Customer Operations/Customer Support
Job Segment:Customer Service Representative, Infection Control, ERP, CRM, Customer Service, Healthcare, Technology#J-18808-Ljbffr