We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a proactive attitude, and the ability to handle challenging situations with patience and professionalism.
Key Responsibilities:
Customer Interaction:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Greet customers warmly and ascertain the reason for their call or chat messages.
Provide accurate information about products and services.
Identify and resolve customer complaints using appropriate problem-solving techniques.
Escalate complex issues to the appropriate departments or supervisors when necessary.
Follow up on customer interactions to ensure resolution and satisfaction.
Product and Service Knowledge:
Maintain a thorough understanding of the company's products and services.
Stay updated on any changes or updates to products and services.
Assist customers in selecting products or services that best meet their needs.
Quality Assurance:
Ensure all customer interactions meet the company's quality standards.
Participate in regular training sessions to improve product knowledge and customer service skills.
Adhere to company policies and procedures during customer interactions.
Data Management:
Accurately document customer interactions, complaints, and resolutions in the customer service database.
Maintain customer records by updating account information.
Feedback and Improvement:
Gather customer feedback and communicate it to relevant departments.
Suggest improvements to enhance the customer service experience.
Participate in team meetings and contribute to the development of customer service strategies.
Work collaboratively with team members to achieve departmental goals.
Support team members with difficult cases or during high-volume periods.
Qualifications:
High school diploma or equivalent; a bachelor's degree in a related field is a plus.
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a proactive approach to customer service.
Ability to handle stressful situations with professionalism and patience.
Proficient in using customer service software, databases, and tools.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer services representative?
Do you have customer service experience?
Which of the following languages are you fluent in?
Which of the following Microsoft Office products are you experienced with?
How would you rate your English language skills?#J-18808-Ljbffr