Customer Service RepresentativeLocation: Kuala Lumpur, MY (APSS Office)
Time Type: Full time
Posted on: 2 days ago
Job Requisition ID: JR-2024-12372
Company Overview
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Responsible for managing orders administration for Bulk & PGG (Packaged Gases) in Singapore, Indonesia, and Malaysia.
Handle telephone calls, enquiries, incoming and outgoing emails & faxes related to order management.
Monitor customer's, dealer's & agent's empty return from PGG customers to ensure efficient management.
Assist in managing the monthly fixed rental charges for selected dealers.
Ensure clean desk on CSR related SAP transactions such as billing block & open sale order.
Manage order transactions for Kulim Industrial Gas (KIG) customers.
Handle selected customer portals and online services.
Manage purchase order monitoring for selected customers.
Support troubleshooting work on inventories, billings, invoicing related issues.
Ensure proper filing and storage of Sales Orders and Correspondence are maintained in the system. Ensure all system and manual delivery orders are confirmed receipt.
Maintain good relationships with customers by providing professional service.
Responsible for internal coordination, i.e., Customer Service Support teams, commercial teams, etc.
Comply with established processes and procedures including standard business processes, global trade compliance, and safety standards.
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Fresh graduates with a minimum education in Diploma are encouraged to apply.
For experienced candidates, 2 years of relevant experience is required.
Knowledge of CSO procedures and systems, communication, and problem-solving abilities are required.
Multiple language speaking ability is preferred (primarily Bahasa Indonesia).
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